Coronavirus Updates

Coronavirus Updates - Animal Health Group

Our Hospitals Are Open for Emergency and Urgent Care Services Only.

As part of your family’s trusted healthcare team our hospital remains open for emergency and urgent call services only. We are asking that all adult wellness care appointments be rescheduled to a later date in efforts to minimize contact and risk of spreading the Coronavirus. 

If your puppy or kitten is in the middle of their vaccination schedule however, please contact us to arrange a curb-side pick-up appointment so that we can make sure that your new pet maintains on the vaccination schedule they need to remain healthy.

Hospital Hours:

Both our Boulevard and Castleton locations will be operating with reduced hours to help limit the amount of exposure to COVID-19 for our clients and staff. Our reception staff is avaible for questions during business hours, but doctor availability may be limited. Please call ahead if your pet is experiencing an emergency or is in need of urgent care.

Curbside Pick-Up For Appointments

If you have scheduled an urgent appointment for your pet, please call us when you arrive at the hospital. A member of our team will meet you curbside to pick-up your pet and go through the check-in process. Our team will then take your pet inside for their scheduled appointment. We ask that all clients wait outside of the hospital during their pet’s appointment (rare exceptions may be made, such as for patient euthanasia). Please be sure that all pets are on a leash or in a secure carrier. 

After transferring your pet to our team,

Your Animal Health Group veterinarian will perform an exam with your pet and call you with a treatment plan for any suggested services. You will have the opportunity to discuss treatment recommendations with your veterinarian over the phone before approving any services.

We can take payment over the phone after your pet’s services are completed.

We will contact you by phone to let you know your pet is ready for pick-up. Our staff will again meet you curbside to hand off your pet.

Curbside Pick-Up of Food and Medications

If your pet relies on medications or prescriptions diets, we recommend ensuring that you have enough supply to last through at least one more month of a possible home quarantine situation. Please call us to place an order from the hospital or order directly through our convenient online pharmacy. Note that it may take us up to a week to obtain large quantities of food or certain medications, so please plan ahead. We will have you pay over the phone and will bring your receipt and products directly to your car.

These are uncertain times for everyone, but please remember that pets are not immune to injuries, parasites, and other communicable diseases during this time. Be sure to continue to keep your pets up-to-date on monthly heartworm, flea, and tick prevention to help keep them safe and healthy.

We are here to serve our community and to help your animal companions stay healthy. As you know, pets are wonderful stress-relievers at times like these and we want to make sure we do all we can to assist safely during these challenging times.

Please don’t hesitate to call us at either location if you have questions or need assistance for your pet in any way. Thank you for your patience and cooperation and stay well.

Sincerely,
The Doctors and Staff of the Animal Health Group